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FAQ

Frequently Asked Questions

Find the answers to the most frequently asked questions about the Mosson Stable solution

 

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What is Mosson Stable?

Mosson Stable is a digital horse, training and stable management solution for all professional stables and private horse owners. With Mosson Stable you can plan tasks and trainings, register what is being done and see all history, so you can plan tasks and make decisions about the horses based on knowledge.

Who can use Mosson Stable?

Mosson Stable is for both professional stables and private horse owners.

We have customers with one horse and we have customers with 600 horses and 100 employees – and all in between.

What is Mosson Stable Equi

Professional stables
Mosson Stable helps professional riders, training, competition and sales stables to optimize stable operations through better collaboration, knowledge sharing, communication, overview, planning and efficiency.
With overview, knowledge and planning, you minimize the risk of mistakes and omissions that can be costly. Mosson Stable gives you and your team a complete overview of all horses, tasks and training – indispensable knowledge that ensures optimal stable operations with horses and employees who thrive and who have the best conditions to perform and achieve results.
You can customize the app to the needs of your stable – you do it easily and quickly from your profile at mossonstable.com.

 

Private horse owners
 With the app, horse owners can plan and register all training and at the same time keep track of all management such as veterinarian, farrier, feed, dentist, massage and saddler – everything is saved as history. You can save important info and data about your horses, keep everyone in your team up to date, get reminders and much more.
With a full overview, knowledge and planning you avoid unnecessary mistakes and omissions. Mosson Stable gives you the full overview of your horses and training – valuable knowledge that helps you ensure the best conditions for a happy, healthy and durable horse that thrives.
You can customize the app to suit your needs – you do it easily and quickly from your profile at mossonstable.com.

 

What is Mosson Stable Race?

Mosson Stable Race is a digital training and stable management solution for amateurs and professional race stables and breeders, which helps to optimize stable operations through better collaboration, knowledge sharing, communication, overview, planning and efficiency.

Mosson Stable gives you and your team a complete overview of all horses, tasks and training – indispensable knowledge that ensures optimal stable operations with horses and employees who thrive and who have the best conditions to perform and achieve results.

With Mosson Stable, you can also communicate directly and easily with your horse owners through the Mosson Owner app.

You can customize the app to the needs of your stable – you do it easily and quickly from your profile at mossonstable.com.

How to get started with Mosson Stable?

To get started with Mosson Stable, you have to create a profile at mossonstable.com and download the Mosson Stable app from Google Play or Apple Store.

You add our horses and users/employees from your profile at mosssonstable.com.

Once you have added your horses, you can start using the app to plan and register tasks and trainings.
You can also easily adapt the app to your needs from your profile at mossonstable.com.

What operating systems does Mosson Stable work on?

The Mosson Stable app works on Android and iOS – on both mobile and tablet.

Your profile at mossonstable.com works on both PC and Mac.

How do I create a profile for the Mosson Stable app?

You create your profile at mossonstable.com by clicking on the Sign Up button
Choose between:

  • Equi Private for private horse owners
  • Equi Pro for professional stables
  • Race for racing stables

When your profile has been created, you will receive an email with your password – the password is for both your profile at mossonstable.com and the app (remember to check your spam filter).

Why do I need a profile on the website?

You need a profile on the website because it is at the website mossonstable.com that you customize the app for your / the stable’s needs. 

I downloaded the Mosson Stable app, but I cannot create a profile in the app?

You must create your profile on the website mossonstable.com before you can log in to the app.

I downloaded the Mosson Stable app, but I cannot log in to the app?

If you are unable to log in, it may be due to:

    1. You entered a wrong email address
    2. You have entered a wrong password
    3. You have not created a profile on mossonstable.com yet

Go to the website mossonstable.com to learn more and contact us at kontakt@mosson.dk if you need help

How do I customize my app?

On the website mossonstable.com you customize the app to your / the stable’s needs:

    1. Add all the horses in your stable
    2. Add users / employees
    3. Create templates:
      When you create a task, a training or an observation in the app, the templates are used. If you often change the title of the template in the app, you can instead choose to create your own templates from your profile on the website. Each template can have one or more tags attached to them to sort your tasks and trainings. When you search in the horse’s history, it is easier to find tasks and trainings when they have the right tags attached.
    4. Create lists:
      Lists are used to filter the things you want an overview of.
      With lists, you create an overview of anything you want. When you create lists on the website, all connected users can see the lists. If you create lists on your phone, they will only be visible to you. 
    5. Add info to your horse’s profile:
      Each horse profile has info fields about feed, equipment and shoes.
      On the website, you can create the info fields that are needed for your horses, so that you and everyone in your team can see the needed info about each horses.

How many users can I add to the app?

In the Basic subscription you can add 10 users including yourself.

In the Plus and Premium subscriptions you can add unlimited users.

Do the users / employees I give access to the app have to pay for it?

No, all users / employees, you add to the app have free access.

I have received a discount code - what happens when it expires?

When your discount code expires, your subscription will continue on normal terms and the subscription will be deducted from the payment card you added when you created your profile. If you do not wish to continue, you can unsubscribe from your profile at mossonstable.com

I have received a code for a free trial period - what happens when the period expires?

When your free trial period expires, your subscription will continue on normal terms and the subscription will be deducted from the payment card you added when you created your profile. If you do not wish to continue, you can unsubscribe from your profile at mossonstable.com.

How much does a subscription cost?

You can choose between three different subscriptions:

  • Basic: 8 euro per month
    Horse, training and stable management solution for the smaller horse team
    Max 14 horses
    Max 10 users
  • Plus: 48 euro per month
    Horse, training and stable management solution for the large horse team
    Unlimited number of horses
    Unlimited number of users
  • Premium: 98 euro per month
    Horse, training and stable management solution + Sales prospects, advanced search and folders for pictures, videos and documentation
    Unlimited number of horses
    Unlimited number of users

What is the difference between the Plus and Premium subscription?

In the Premium subscription you get access to additional features:

  • Sales prospects on your sales horses
  • Link to sales presentation on each horse
  • Advanced search on all horses in the stable – find the horses that match the criteria that potential buyers want
  • Folder for photos and video for internal use on each horse
  • Folder for pictures and video for documentation such as X-rays for each horse
  • Price and ownership of each horse
  • Level and location of each horse

How do I change my subscription to another type?

You can choose to either upgrade or downgrade your subscription.
If you want to change your subscription, you have to log in to your profile on mossonstable.com. Choose Subscription in the menu. From this page, you can change your subscription.

If you have chosen to upgrade your subscription, an amount equivalent to the remains of your payed period, will be deducted at payment. If you downgrade your subscription, the price difference will be refunded to your credit card.

How fast does my subscription change?

Your subscription changes as soon as your payment has been received.

How is the price difference between my old and my new subscription handled?

If you have chosen to upgrade your subscription, an amount equivalent to the remains of your payed period, will be deducted at payment. If you downgrade your subscription, the price difference will be refunded to your credit card.

Do I get a receipt, when I change my subscription?

Do I get a receipt, when I change my subscription?

How do I change my payment card?

If you want to change your payment card, you log in to your profile on mossonstable.com. Click on Subscription in the menu. On this page you must click on the button Change payment card and enter your new payment information.

How do I unsubscribe?

If you want to unsubscribe, you must log in to your profile on mossonstable.com. Click on Subscription in menu. At the bottom of this page, you can click on the Unsubscribe button to unsubscribe from Mosson Stable.

Is there a binding period on my subscription?

No, when you unsubscribe, no more payments will be deducted. Your subscription continues for the rest of the month, and then your access closes.

What is Mosson Stable Owner?

Mosson Owner is the app for owners of racehorses to stay updated and connected to their horses. Mosson Race Owner is directly connected to the Mosson Stable Race app for race stables.

With Mosson Stable and Mosson Owner apps, the trainer and the stable staff can easily give all owners daily updates about the horse’s wellbeing and status and inform about future races simply by using Mosson Stable. If your horses are in training in a stable using Mosson Stable, you will automatically receive information about your horses in your Owner app.

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If your queries are still unresolved, feel free to contact us

What is Mosson Stable?

Mosson Stable is a digital horse, training and stable management solution for all professional stables and private horse owners. With Mosson Stable you can plan tasks and trainings, register what is being done and see all history, so you can plan tasks and make decisions about the horses based on knowledge.

What operating systems does Mosson Stable work on?

The Mosson Stable app works on Android and iOS – on both mobile and tablet.

Your profile at mossonstable.com works on both PC and Mac.

What is the difference between the Plus and Premium subscription?

In the Premium subscription you get access to additional features:

  • Sales prospects on your sales horses
  • Link to sales presentation on each horse
  • Advanced search on all horses in the stable – find the horses that match the criteria that potential buyers want
  • Folder for photos and video for internal use on each horse
  • Folder for pictures and video for documentation such as X-rays for each horse
  • Price and ownership of each horse
  • Level and location of each horse

What is Mosson Stable Equi Private?

Mosson Stable Equi Private is a horse, training and stable management app for private riders, horse owners and stables. With the app, you can plan and register your training and at the same time keep track of all management such as veterinarian, farrier, feed, dentist, massage and saddler – everything is saved as history. You can save important info and data about your horses, keep everyone in your team up to date, get reminders and much more.

With a full overview, knowledge and planning you avoid unnecessary mistakes and omissions. Mosson Stable gives you the full overview of your horses and training – valuable knowledge that helps you ensure the best conditions for a happy, healthy and durable horse that thrives.

You can customize the app to suit your needs – you do it easily and quickly from your profile at mossonstable.com.

What is Mosson Stable Equi Pro?

Mosson Stable Equi Pro is a digital stable management solution for professional riders, training, competition and sales stables, which helps to optimize stable operations through better collaboration, knowledge sharing, communication, overview, planning and efficiency.

With overview, knowledge and planning, you minimize the risk of mistakes and omissions that can be costly. Mosson Stable gives you and your team a complete overview of all horses, tasks and training – indispensable knowledge that ensures optimal stable operations with horses and employees who thrive and who have the best conditions to perform and achieve results.

You can customize the app to the needs of your stable – you do it easily and quickly from your profile at mossonstable.com.

What is Mosson Stable Race?

Mosson Stable Race is a digital training and stable management solution for amateurs and professional race stables and breeders, which helps to optimize stable operations through better collaboration, knowledge sharing, communication, overview, planning and efficiency.

Mosson Stable gives you and your team a complete overview of all horses, tasks and training – indispensable knowledge that ensures optimal stable operations with horses and employees who thrive and who have the best conditions to perform and achieve results.

With Mosson Stable, you can also communicate directly and easily with your horse owners through the Mosson Owner app.

You can customize the app to the needs of your stable – you do it easily and quickly from your profile at mossonstable.com.

What is Mosson Stable Owner?

Mosson Owner is the app for owners of racehorses to stay updated and connected to their horses. Mosson Race Owner is directly connected to the Mosson Stable Race app for race stables.

With Mosson Stable and Mosson Owner apps, the trainer and the stable staff can easily give all owners daily updates about the horse’s wellbeing and status and inform about future races simply by using Mosson Stable. If your horses are in training in a stable using Mosson Stable, you will automatically receive information about your horses in your Owner app.

How to get started with Mosson Stable?

To get started with Mosson Stable, you have to create a profile at mossonstable.com and download the Mosson Stable app from Google Play or Apple Store.

You add our horses and users/employees from your profile at mosssonstable.com.

Once you have added your horses, you can start using the app to plan and register tasks and trainings.
You can also easily adapt the app to your needs from your profile at mossonstable.com.

How do I create a profile for the Mosson Stable app?

You create your profile at mossonstable.com by clicking on the Sign Up button
Choose between:

  • Equi Private for private horse owners
  • Equi Pro for professional stables
  • Race for racing stables

When your profile has been created, you will receive an email with your password – the password is for both your profile at mossonstable.com and the app (remember to check your spam filter).

How do I customize my app?

On the website mossonstable.com you customize the app to your / the stable’s needs:

    1. Add all the horses in your stable
    2. Add users / employees
    3. Create templates:
      When you create a task, a training or an observation in the app, the templates are used. If you often change the title of the template in the app, you can instead choose to create your own templates from your profile on the website. Each template can have one or more tags attached to them to sort your tasks and trainings. When you search in the horse’s history, it is easier to find tasks and trainings when they have the right tags attached.
    4. Create lists:
      Lists are used to filter the things you want an overview of.
      With lists, you create an overview of anything you want. When you create lists on the website, all connected users can see the lists. If you create lists on your phone, they will only be visible to you. 
    5. Add info to your horse’s profile:
      Each horse profile has info fields about feed, equipment and shoes.
      On the website, you can create the info fields that are needed for your horses, so that you and everyone in your team can see the needed info about each horses.

How many users can I add to the app?

In the Basic subscription you can add 10 users including yourself.

In the Plus and Premium subscriptions you can add unlimited users.

How much does a subscription cost?

You can choose between three different subscriptions:

  • Basic: 8 euro per month
    Horse, training and stable management solution for the smaller horse team
    Max 14 horses
    Max 10 users
  • Plus: 48 euro per month
    Horse, training and stable management solution for the large horse team
    Unlimited number of horses
    Unlimited number of users
  • Premium: 98 euro per month
    Horse, training and stable management solution + Sales prospects, advanced search and folders for pictures, videos and documentation
    Unlimited number of horses
    Unlimited number of users

How do I change my subscription to another type?

You can choose to either upgrade or downgrade your subscription.
If you want to change your subscription, you have to log in to your profile on mossonstable.com. Choose Subscription in the menu. From this page, you can change your subscription.

If you have chosen to upgrade your subscription, an amount equivalent to the remains of your payed period, will be deducted at payment. If you downgrade your subscription, the price difference will be refunded to your credit card.

How fast does my subscription change?

Your subscription changes as soon as your payment has been received.

How is the price difference between my old and my new subscription handled?

If you have chosen to upgrade your subscription, an amount equivalent to the remains of your payed period, will be deducted at payment. If you downgrade your subscription, the price difference will be refunded to your credit card.

How do I change my payment card?

If you want to change your payment card, you log in to your profile on mossonstable.com. Click on Subscription in the menu. On this page you must click on the button Change payment card and enter your new payment information.

How do I unsubscribe?

If you want to unsubscribe, you must log in to your profile on mossonstable.com. Click on Subscription in menu. At the bottom of this page, you can click on the Unsubscribe button to unsubscribe from Mosson Stable.

Who can use Mosson Stable?

Mosson Stable is for both professional stables and private horse owners.

We have customers with one horse and we have customers with 600 horses and 100 employees – and all in between.

Why do I need a profile on the website?

You need a profile on the website because it is at the website mossonstable.com that you customize the app for your / the stable’s needs. 

Do the users / employees I give access to the app have to pay for it?

No, all users / employees, you add to the app have free access.

I downloaded the Mosson Stable app, but I cannot log in to the app?

If you are unable to log in, it may be due to:

    1. You entered a wrong email address
    2. You have entered a wrong password
    3. You have not created a profile on mossonstable.com yet

Go to the website mossonstable.com to learn more and contact us at kontakt@mosson.dk if you need help

I downloaded the Mosson Stable app, but I cannot create a profile in the app?

You must create your profile on the website mossonstable.com before you can log in to the app.

I have received a discount code - what happens when it expires?

When your discount code expires, your subscription will continue on normal terms and the subscription will be deducted from the payment card you added when you created your profile. If you do not wish to continue, you can unsubscribe from your profile at mossonstable.com

I have received a code for a free trial period - what happens when the period expires?

When your free trial period expires, your subscription will continue on normal terms and the subscription will be deducted from the payment card you added when you created your profile. If you do not wish to continue, you can unsubscribe from your profile at mossonstable.com.

Do I get a receipt, when I change my subscription?

Yes, a receipt will be sent to your registered email address.

Is there a binding period on my subscription?

No, when you unsubscribe, no more payments will be deducted. Your subscription continues for the rest of the month, and then your access closes.

It’s a very useful tool in our horse management and to ensure the welfare of the horses

Lisa Skogh

Menhammar Stuteri